Technical cookies are used to ensure the operation of our site. For detailed information about cookies, we kindly request you to review Kentpar Otomotiv Cookie Information Text.
I have read the text
+90 332 345 13 56
info@kentpar.com.tr
Alternate Text EN
Product Search
You can search by Kentpar No or Oem No.

WARRANTY CONDITIONS

Warranty Conditions

A- WARRANTY CONDITIONS


  • Kentpar products are under warranty for 2 years or 60000 km.
  • The recommended storage shelf life is 2 years, which can be extended if storage conditions are good.
  • Due to the presence of rubber components, the parts should be stored away from direct sunlight and light sources.
  • The recommended storage humidity is 35% ± 10.
  • the storage temperature is 25°C ± 5.
  • To ensure the safety and longevity of the parts, it is important to keep them away from hazardous chemicals such as solvents and oils, excessive loads, and high voltage electrical devices.
  • If the car is damaged due to the pulley belonging to Kentpar, assistance must be sought from the nearest city and service.
  • When considering tow truck requirements, it is important to take into account the average price of the area.
  • If Kentpar makes a request, the products and all components will be sent to them. The products and related documents must be kept until a response is received from Kentpar.
  • Kentpar will only accept costs without tax
  • and will only cover the cost of Kentpar brand pulleys. Kentpar will not accept the cost of other brands or original pulleys.
  • We evaluate claims based on our records and accept only labor costs, up to a maximum of 55 Euro for Europe, without any supporting documents.


B. NECESSARY INFORMATION AND DOCUMENTS


To ensure a smooth process, customer must provide the following:



  • - Photos of the damaged part and components (front, back, and sides)
  • - The tracking number of the part
  • - Date and mileage information of the assembly on the vehicle
  • - Date and mileage information of the disassembly from the vehicle
  • - Vehicle information, including brand, model year, and engine


Please ensure that all information is accurate and complete.

If there are any additional costs, please provide an invoice detailing the extra charges.

If there are any labor costs, please provide an invoice detailing the labor hours and total cost



C. SITUATIONS EVALUATED AS OUT OF WARRANTY:


  • - Failure to use new and correct bolts and washers.
  • - Failure to replace V-Belts with new ones.
  • - Failure of other components leading to damage of Kentpar product.


If the V-Belts are incorrect (i.e. longer or shorter than required, or if a normal V-Belt is used instead of an Elastic V-Belt), if the part has been damaged due to a fall or impact, or if the product does not belong to Kentpar, then it is not suitable for use.


If any component of the pulley is changed or removed from Kentpar.



D. SITUATIONS EVALUATED AS OUT OF WARRANTY:


  • The warranty will be void:
  • Failure to use new and correct bolts and washers.
  • Failure to replace V-belts with new ones.
  • If the other components lead to the breakdown of the Kentpar product.
  • If the V-Belts are incorrect (longer or shorter than required, or if a normal V-Belt is used instead of an Elastic V-Belt)
  • If there is any incorrect installation.
  • If the part is damaged due to a fall or impact.
  • If the product does not belong to Kentpar, or if any component of the pulley has been changed or removed outside of Kentpar.


E. WARRANTY PROCEDURE IMPORTANT NOTES



1. Please carefully read the Warranty Procedure form, which includes general rules and warnings regarding attention marks.


2. If you receive an issue, please complete the attached Claim Form first. Ask your customer to provide photos of the damage, damaged parts, and the pulley after it has been fixed, showing our tracking number clearly.


3. Prepare documents that prove your sales, such as invoices and your customer's deal invoice, including information on damaged vehicle registration. Kentpar reserves the right to not apply warranty conditions if the customer refrains from providing correct information and/or documents. Any changed, altered, deleted or discrepant invoices and reports will not be accepted. Kentpar reserves the right to reject payment claims without proof.


4. If you are claiming for pulleys, please ask your customer to return the pulley after our decision. Before Kentpar makes a decision, the customer has the right to send the items back for inspection at their own expense.


5. The warranty is subject to the original humidity plastic bag assurance. Please ask your customers to keep the plastic bags with the item upon first implementation. Otherwise, Kentpar reserves the right to not guarantee.


6. Kentpar reserves the right to ask for proof of storage conditions.


7. In the case of multiple damaged parts, Kentpar may ask you or your customer to return the pulley and related damaged equipment together.


8. If your customer claims that the engine needs to be changed, please ask them to wait for Kentpar's approval or decision on whether to direct an automotive insurance expert. The expert must be a third party to make the final decision within the laws of the country where the claim was issued or EU regulations. Please note that Kentpar will refund the price of the same or equivalent engine if it is approved or if the expert decides on a total engine replacement. The necessary RFQ also depends on the expert's research report.


9. Kentpar preserves its rights to not apply warranty conditions if the engine has been operated or modified beyond the original specifications or if the pulleys have been tampered with.


10. The warranty period starts with the sales invoice from Kentpar and lasts for 2 (two) years. After this time, the item is no longer under warranty if it remains in the customer's stock.


11. The second time period, either 2 years or a certain mileage, begins when the customer assembles the invoice. No returns can be accepted, even for serial defects, after the specified time limit. Kentpar tracking records and invoices are essential.


12. Labor costs beyond the acceptable limit for the Europe zone, as stated in the Warranty Procedures, will be paid only within acceptable limits.


13. Repair time period: advisory will reduce the repair time beyond the expected limit of the expert.


14. If the results are negative and the expertise practices are negative, the customer will be charged for testing and labor costs.


15. In any serial issue, customers can request the corrective actions list and/or 8D reports from Kentpar for assurance. Additionally, Kentpar shares the test results of rejected claims upon inspection.